# User Management

Create user accounts, understand the three access levels (Superadmin, Admin, Commercial), and configure team visibility options.

## Creating a New User

1. Navigate to **Configuration → Users**  
2. Fill in the required fields (at minimum, an **email address** for login)  
3. Check **"Active"** to enable the account  
4. Click **"Add"**

The user account is now created but does not yet have a password.

## Password Setup

New users set their own password through the standard recovery flow:

1. The new user navigates to the BlueRockTEL login page  
2. They click **"Forgot password"**  
3. They enter their login email address  
4. An email with a password creation link is sent to them  
5. They follow the link and set their password

## The Three Roles

BlueRockTEL uses three access levels to control what each user can see and do:

| Role          | Description                                                                                          |
|---------------|------------------------------------------------------------------------------------------------------|
| **Superadmin**| Full visibility across all data; can modify any record and create new users                          |
| **Admin**    | Restricted access, can view data but cannot modify records                                           |
| **Commercial**| Can only see their own clients, prospects, and associated pricing; no access to exports             |

> **Tip:** The **Commercial** role is ideal for white-label resellers or sales agents who should only see the accounts they manage, without visibility into the rest of your client base.

## Additional User Options

### "Available for actions"

Check this option to make the user appear in dropdown menus for memos and actions throughout the system.

> **Tip:** If you have many users, only check this for those who actively use the actions feature. This prevents dropdowns from becoming cluttered with irrelevant names.

### "Technician"

When checked, the user appears **only** in the "Technician" dropdown and is excluded from other assignment lists.

This is useful for field staff or technical personnel who need to be assigned to deployments or on-site tasks but should not appear in general-purpose dropdown menus.

### "Support team"

This option must be checked for the user to appear in the **support ticket assignment** dropdown.

To configure it:

1. Go to **Configuration → Users**  
2. Open the user's profile  
3. Check **"Support team"**  
4. Save

> **Note:** A user who is not marked as "Support team" will not be available for ticket assignment, even if they have a Superadmin role. This setting controls dropdown visibility specifically for the helpdesk module.